Cancelling — anular — means withdrawing a filing you already sent to SES.Hospedajes: because the data was wrong, the booking fell through, or the guest never showed up. It isn't deleting a stray field — it's a recorded operation with its own acknowledgement. This is the guide to when you have to cancel, how it's done in the Ministry portal, and how Estadia handles it.
§ 01
What cancelling a parte de viajeros means
Cancelling voids a filing you already sent to SES.Hospedajes. Nothing is erased: it stays on record as its own operation, with its acknowledgement and return code, just like the original filing. You cancel when what you filed no longer holds — wrong data, a booking that collapses after you reported it, or a guest who ends up not staying. A booking generates two communications, the booking record and the guest record, and each one is cancelled separately.
§ 02
When you have to cancel
Three common situations. The booking is cancelled after you already filed the booking record or the guest record — the filing you managed to send has to be cancelled. The guest doesn't show up and you had already filed their record — cancel it. And you spot wrong data — a document number, a date, a nationality — after filing: that, too, is fixed by cancelling. If you hadn't filed anything yet, there's nothing to cancel; just correct it before you send.
§ 03
How to cancel in the SES.Hospedajes portal
Through the official route, you log into the SES.Hospedajes portal with your certificate or with Cl@ve, find the specific filing in your submission history, and run the cancellation against that record. It works, but it means having the filing reference to hand and navigating the portal each time. SES.Hospedajes has no modify operation: to change a field, the procedure is to cancel the record and file a fresh, correct one.
§ 04
How Estadia cancels it
From the booking's page, the cancel action withdraws the filing in SES.Hospedajes in one click, in your own name. Because a booking has two filings, Estadia asks which one to cancel: the booking record, the guest record, or both. The cancellation appears in your filing history with SES's reply code. To correct a detail, Estadia does both steps for you, cancelling the original record and filing a new one, and keeps both in your filing history.
Frequently asked questions
Cancelling the parte de viajeros: most asked
Does cancelling a parte de viajeros delete the guest's data?
No. Cancelling withdraws the communication with SES.Hospedajes; it's an operation with its own acknowledgement, not a deletion. The guest's data stays in your system under your retention policy.
If I cancel the booking, do I have to cancel the parte?
Only if you already filed it. If you sent the booking record or the guest record, the matching communication has to be cancelled. If you hadn't filed anything yet, there is nothing to cancel.
Can I cancel just the guest record and keep the booking record?
Yes. They are two independent communications, each on its own deadline. Estadia's cancel action asks which of the two you want to withdraw.
How do I correct a field once the parte is filed?
SES.Hospedajes has no modify operation. The procedure is to cancel the original record and file a new one with the correct data. Estadia chains the two operations and leaves both in the History.
Is there a deadline to cancel a filing?
Cancel as soon as you spot the reason — cancellation, error or no-show. The sooner you do it, the cleaner the record with the Ministry and the less chance wrong data stands as current.