How does onboarding work?
We set up your first property in a 30-minute call, plug in your iCal feeds, and run the first SES submission live with you. You use it for two weeks before any invoice. If it's not a fit, we cancel you for free and your data stays yours.
Which booking sources do you read from?
Any platform that gives you a calendar link (iCal): Airbnb, Booking.com, and the long tail of regional agencies. Estadia pulls every new booking from those calendars, so the only reservations you ever type manually are direct bookings that don't come through a channel.
What happens if a guest hasn't shared their ID yet?
Estadia sends the pre-check-in form to the lead guest in English, Spanish, French or German, on your own domain. Your Today dashboard highlights any booking still missing data as the 24-hour deadline approaches. Open the app and you see exactly what needs attention.
Can I add more languages to the check-in flow?
Yes, on request. The guest form ships in English, Spanish, French and German out of the box. If you regularly host guests in another language, tell us during onboarding and we'll add it.
What happens when a booking is cancelled?
When a booking falls through after you've filed, Estadia sends the official SES anulación straight from the dashboard, signed with your credentials. The booking and the guests are cancelled from the same screen, each on a single click, and the cancellation reference is stored next to the original filing. No portal-hopping at 23:00.
Does Estadia file the reserva de hospedaje (RH) as well as the parte de viajeros (PV)?
Yes. Royal Decree 933/2021 asks for two separate filings: the reserva de hospedaje (RH), which covers the booking itself and is due within 24 hours of the booking being confirmed, and the parte de viajeros (PV), the per-guest report due within 24 hours of check-in. Estadia handles both. The Today dashboard surfaces each at the right moment, on its own card with its own clock: Booking filing (RH) the moment the booking lands, Guest filing (PV) once the guests are in. You hit File and Estadia sends it, signed with your credentials. You never have to open the SES.Hospedajes portal.
Do I still need to keep a registration log ("libro registro")?
Every filing (the booking and the guests) is stored with its SES.Hospedajes reference ("codigoComunicacion"), timestamp and a downloadable copy. In practice this removes the need for a separate paper registration log: the information you'd otherwise write there is already captured and exportable from Estadia.
How does Estadia submit to SES.Hospedajes?
Through the official SES.Hospedajes web-service API operated by the State Secretariat for Security ("Secretaría de Estado de Seguridad"), using your agency's own FNMT credentials. Every submission is logged with its SES response code and timestamp so you have a complete audit trail.
Is my guest data kept separate from other customers'?
Yes. Your guest data is strictly isolated from every other customer's, and the sensitive fields (DNI, passport, address) are encrypted at rest. Decryption is scoped to your account, and everything is hosted in the EU.
Can I switch to the full platform later?
Yes. SES is the first module of a broader platform we're building. Switching to the platform plan keeps every submission, property and guest record intact.