Royal Decree 933/2021 sets a deadline for reporting to SES: 24 hours. What trips people up is that there is not one clock. A single booking generates two communications — the reserva de hospedaje and the parte de viajeros — and each has its own 24-hour deadline, starting at a different moment. This guide explains when each one starts counting, what counts as being on time, and what happens if you miss it.
The rule is short and clear: communications to SES are sent immediately and, in any case, within a period of no more than 24 hours. Those 24 hours are the ceiling, not the target: the text asks for immediacy and sets 24 hours as the limit you cannot cross. In practice, treat it as a 24-hour deadline and do not cut it fine — the sooner you send, the less room there is for something (a missing detail, a portal outage) to push you past it.
This is the most common confusion. One booking generates two separate communications to SES, and each runs on its own. The reserva de hospedaje (RH) covers the booking itself. The parte de viajeros (PV) is the per-guest record. Both have a 24-hour deadline, but each clock starts at a different moment: the RH's when the booking is confirmed, the PV's when the guest arrives. It is not one deadline with two names — it is two deadlines.
The reserva de hospedaje is reported within 24 hours of the booking being confirmed. The moment that counts is when the booking becomes firm — when it comes in through a channel, or when you close a direct booking — not the guest's arrival date. This catches out anyone waiting for check-in: for the RH, the clock has been running since the booking existed. A booking confirmed months in advance has its RH to send within 24 hours of that confirmation, not months later.
The parte de viajeros is reported within 24 hours of the guest's arrival: the start of the accommodation service. Here the clock starts at check-in, not at the booking. It covers the details of every person staying, and so it depends on something the RH does not need: having the guest's details. If the guest arrives and has not given them to you yet, the deadline runs all the same — the obligation to report is the accommodation's, not the guest's.
The deadline is measured in clock hours. It does not stop at weekends, overnight, or on public holidays: a booking confirmed on a Saturday afternoon has its deadline running on Saturday afternoon. SES does not distinguish either — what it looks at is the time of the communication against the time of the event that triggered it. That is why 'immediately' in the legal text is more than a word: treating the 24 hours as a comfortable margin is what lets a long weekend or an overnight eat the deadline.
Reporting late is an infringement. The sanctioning regime treats it as a minor infringement — reporting late, with errors, or incompletely — with fines of €100 to €600; not reporting at all, or not appearing in the register as an accommodation provider, rises to a serious infringement, €601 to €30,000. The practical takeaway matters: if you have missed the deadline, send it anyway. Late beats never — a late communication weighs far less than one that never arrives. Do not skip sending because you are already behind.
Estadia turns the two clocks into something you can see. The Today screen surfaces each communication when it is due — the reserva de hospedaje as soon as the booking comes in, the parte de viajeros once the guest is in — with its deadline in view. Before it expires, you get reminders at 12, 6 and 2 hours remaining. When everything is ready, you send with one click, signed with your credentials. The deadline does not go away, but it stops depending on you remembering it.
This guide summarises the communication deadlines of Royal Decree 933/2021 for information purposes. The fine amounts are the legal bands; the specific sanction in any case depends on the competent authority. For a specific case, consult a qualified professional.
Twenty-four hours from the guest's arrival. Royal Decree 933/2021 requires the communication to be immediate and, in any case, within a period of no more than 24 hours.
The deadline is the same — 24 hours — but the clock is not. The reserva de hospedaje's starts when the booking is confirmed; the parte de viajeros's, when the guest arrives. Two communications, two separate clocks.
Yes. It is measured in clock hours: the deadline does not stop overnight, at the weekend, or on a holiday. A booking confirmed on a Friday night has its deadline running through the weekend.
Reporting late is a minor infringement, with fines of €100 to €600. Even so, if you have missed the deadline, send it anyway: a late communication weighs far less than one that never arrives.
From the start of the accommodation service — that is, the guest's arrival. Not from the booking, not from payment: from check-in.
The deadline runs all the same: the obligation to report is the accommodation's, not the guest's. Asking for the details before arrival, with a pre-check-in form, is how you avoid running out of margin.
One 30-minute call and your first property is live. Guests check themselves in from their phone. The booking gets filed when it lands, the guests when they're in, both inside the 24 hours. Two weeks free, no invoice until you're live.